Quality Assurance Manager

About the Role

We are looking for an experienced Quality Assurance Manager to lead our quality operations and ensure products consistently meet customer requirements and industry standards.

This role is critical in managing customer complaints, leading the quality team, and ensuring ISO compliance and audit readiness.

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Key Responsibilities

🔹 Customer Complaint & Quality Issue Management

• Handle all customer complaints and quality issues
• Lead root cause analysis and corrective actions (8D, RCA, CAPA)
• Prepare professional reports and ensure timely closure
• Monitor trends and drive long-term quality improvements

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🔹 Quality Team Leadership

• Lead and manage QA/QC team (supervisors, inspectors, technicians)
• Set KPIs, monitor performance, and develop team capabilities
• Plan manpower and ensure effective quality operations
• Promote strong quality mindset across the organization

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🔹 ISO Standards & Customer Audit Management

• Ensure compliance with ISO standards (e.g., ISO 9001)
• Lead external audits and certification processes
• Act as main coordinator for customer audits
• Manage audit findings and ensure timely closure

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🔹 Quality Management System (QMS)

• Maintain and improve company QMS
• Ensure procedures and work instructions are implemented
• Coordinate internal audits and management review inputs

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🔹 Quality Control Operations

• Oversee incoming, in-process, and final inspections
• Approve inspection plans and quality standards
• Ensure calibration of measuring equipment

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🔹 Continuous Improvement

• Analyze quality data and drive defect reduction
• Support lean manufacturing and process improvements

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🔹 Health & Safety

• Ensure safe practices within QA operations

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Requirements

• Bachelor’s Degree in Engineering / Quality / Manufacturing or related field
• Minimum 5–8 years experience in manufacturing quality management
• Experience in plastic injection molding is an advantage
• Strong knowledge of ISO 9001 / QMS systems
• Hands-on experience with customer complaints (8D, RCA, CAPA)
• Experience handling customer audits and certification audits
• Strong leadership, communication, and problem-solving skills