Quality Assurance Manager

Job Overview

Job Title: Quality Assurance Manager

Reports to: Head of Quality

Location: East Midlands/Hybrid

We are seeking an experienced and driven Quality Assurance Manager to lead and strengthen quality assurance, governance, and regulatory compliance across our portfolio of care homes.

Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us.

This is a pivotal role within our growing organisation, responsible for ensuring all homes consistently meet and exceed regulatory standards, including CQC requirements. You will work closely with Home Managers and senior leadership to drive continuous improvement, prepare for inspections, and embed a culture of excellence, safety, and accountability.

You will oversee audits, policies, governance frameworks, and action plans, ensuring robust systems are in place to maintain high standards of care, documentation, and operational compliance.

About You

We are looking for a proactive, detail-oriented professional with a strong understanding of regulatory frameworks within the health and social care sector.

You will be confident leading audits, supporting homes through inspections, and driving improvement plans where required. You will have excellent communication skills, be highly organised, and able to influence and support Home Managers to achieve outstanding outcomes.

You will thrive in a fast-paced, multi-site environment and be passionate about delivering high-quality, person-centred care.

Key Skills and Experience

• Previous experience in a Quality, Compliance, or Governance role within a care home or healthcare setting
• Strong working knowledge of CQC regulations and inspection frameworks
• Experience supporting homes through CQC inspections
• Conducting internal audits and compliance reviews
• Developing and implementing quality improvement plans
• Reviewing policies and ensuring regulatory alignment
• Monitoring KPIs relating to care quality, incidents, safeguarding, and complaints
• Supporting managers to improve ratings and address regulatory actions
• Strong report writing and analytical skills
• Confident working across multiple sites

Desirable Skills

• Experience improving homes from Requires Improvement or Inadequate to Good
• Experience within a growing multi-site care organisation
• Strong understanding of safeguarding, governance, and risk management

Rewards and Benefits

We believe in recognising and rewarding the contribution of our teams. As a Quality Assurance Manager with Kara Healthcare, you will receive:

• Competitive salary package
• Ongoing training and professional development opportunities
• Supportive and collaborative working environment
• Opportunity to shape and influence quality standards across the organisation
• Career progression opportunities within a growing care group

If your values align with ours and you are passionate about driving quality, compliance, and continuous improvement within a growing healthcare organisation, we would love to hear from you.