Quality Assurance Manger

Title: Quality Assurance Manager

Function: Quality Assurance, Food Safety & Hygiene

Location: Taj SATS Air Catering Limited, Delhi

Job Purpose:

To lead and manage the Quality Assurance function of the unit, ensuring compliance with the highest standards of hygiene, food safety, and quality as required by airlines, regulatory bodies, and international standards (ISO, HACCP, FSSAI). The role involves setting QA strategy, leading audits, driving continuous improvement, managing a cross-functional team, and building a strong culture of quality across the organization.

Job Description:

• Provide strategic leadership and direction to the Quality Assurance department.
• Establish, implement, and monitor quality management systems across the unit.
• Lead all airline and external audits, ensuring successful compliance and certification.
• Review and analyze microbiological and quality reports; ensure preventive and corrective actions.
• Drive continuous improvement initiatives in hygiene, food safety, and process control.
• Oversee vendor quality management, including development and audit schedules.
• Manage budgets for QA activities, cleaning supplies, pest control, and related functions.
• Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards.
• Build, mentor, and develop the QA team to ensure a culture of excellence.
• Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums.
• Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards.
• Oversee client complaint management process: ensure timely logging, investigation, root cause analysis, corrective/preventive actions, and closure of complaints.
• Ensure timely and professional communication of investigation findings and resolution to airline clients.

Major Areas of Responsibility

• QA Strategy
• End-to-End Client Complaint Handling
• Compliance with Hygiene, Food Safety, and Quality standards across operations
• Vendor Quality Management
• Implementation of Corrective and Preventive actions post Audits
• Monitor and review CCP and OPRP records as per ISO/HACCP, HALAL Certification standards.
• Training associates on hygiene, food safety, and quality.

Qualifications and Experience

• Masters degree in Microbiology.
• Minimum 10 - 12 years of experience in Quality Assurance, with at least 4 - 5 years in a leadership role, preferably in food production, catering, or hospitality.
• In-depth knowledge of HACCP, ISO standards, FSSAI, HALAL Compliance and global food safety regulations.
• Strong experience in handling airline audits and vendor management.
• Proven ability to lead teams and manage change in a dynamic environment.

Key Customers

• Internal: General Manager, Operations, Production, Purchase, Engineering, HR, and Training.
• External: Airline Representatives, Vendors, Regulatory Bodies, Corporate QA.

Key Success Metrics

• 100% compliance with airline, ISO, HALAL and regulatory audits.
• Zero critical non-conformities during audits.
• On-time execution of vendor audit programs.
• Continuous improvement in hygiene and quality scores.
• Employee training completion and awareness levels.

Language Proficiency

• Fluency in English and Hindi

IT Knowledge

• Proficiency in MS Office (Excel, Word, PowerPoint)
• Knowledge of laboratory data management and testing tools

Travel

• Should be open to travel across units and vendor locations as per business requirements.