Quality Assurance Officer

About the role

Arancia, Inc. is seeking a dedicated Quality Assurance Officer to join our team in Quezon City, Metro Manila on a full-time basis. This is a pivotal role within our hospitality and tourism operations, responsible for maintaining and enhancing the quality standards that define our service excellence. As Quality Assurance Officer, you will be instrumental in ensuring that every guest experience meets our rigorous quality benchmarks and that our operations run smoothly across all departments. Your work will directly impact guest satisfaction, operational efficiency, and the overall reputation of Arancia, Inc.

Key responsibilities

• Conduct regular quality inspections and audits across all operational areas, including guest-facing facilities, back-of-house operations, and service delivery points
• Develop and implement quality assurance standards and procedures aligned with industry best practices and company policies
• Monitor compliance with health, safety, and sanitation regulations and report findings to management
• Evaluate guest feedback and identify areas for improvement, liaising with relevant departments to implement corrective actions
• Train staff members on quality standards, procedures, and best practices to ensure consistent service delivery
• Document inspection results, maintain comprehensive quality assurance records, and prepare detailed reports for senior management
• Investigate guest complaints and service issues, determining root causes and recommending preventative measures
• Collaborate with department heads to develop action plans for addressing quality gaps and performance improvements
• Conduct mystery guest evaluations and analyse results to identify trends and opportunities for enhancement
• Ensure all areas meet cleanliness, presentation, and operational standards on a continuous basis

What we're looking for

• Proven experience in quality assurance, quality control, or hospitality management within the hospitality and tourism industry
• Strong knowledge of hospitality standards, guest service expectations, and industry regulations
• Excellent attention to detail with the ability to identify and document quality issues accurately
• Strong communication and interpersonal skills to effectively interact with staff at all levels and guests
• Ability to work independently and take initiative whilst also being a collaborative team member
• Proficiency in using quality assurance tools, systems, and documentation software
• Problem-solving mindset with the ability to identify root causes and implement practical solutions
• Understanding of health, safety, and sanitation regulations relevant to hospitality operations
• Organisational skills and ability to manage multiple inspections and audits simultaneously
• Flexibility to work shifts that may include evenings, weekends, and holidays as required
• Relevant certifications in quality assurance, hospitality management, or health and safety are advantageous

What we offer

At Arancia, Inc., we are committed to supporting our employees' professional development and wellbeing. We offer competitive remuneration packages, opportunities for career advancement within our growing organisation, and access to continuous training and development programmes. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. Our team benefits from staff discounts, health and wellness initiatives, and a supportive work environment that encourages innovation and excellence. We believe in work-life balance and strive to provide our employees with the flexibility and support they need to thrive both professionally and personally.

About us

Arancia, Inc. is a forward-thinking hospitality and tourism organisation dedicated to delivering exceptional guest experiences and maintaining the highest standards of service excellence. We are committed to creating memorable experiences for our guests whilst providing a positive and rewarding workplace for our team members. With a focus on quality, innovation, and customer satisfaction, we have established ourselves as a trusted name in the hospitality sector. Our values centre on integrity, excellence, teamwork, and a genuine passion for hospitality. We pride ourselves on fostering a culture of continuous improvement and empowering our employees to make a meaningful impact on our business and our guests' experiences.

Apply now

If you are a detail-oriented professional with a passion for quality and a commitment to excellence in hospitality, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents demonstrating your quality assurance expertise to Arancia, Inc. today.