Quality Assurance (QA) Analyst

Job highlights

• . Ready to work in US shifts
• . . . . . Qualification: . . Graduate any discipline
• . 3+ years of overall experience in BPO from Mortgage servicing domain. . .
• . Work experience in Mortgage Servicing QA,Audit or Compliance

Job Title: Senior Process Executive

Reporting to : Team Leader/Team Manager, Operations

Objectives

The Quality Assurance (QA) Analyst - Servicing executes the Servicing Quality Assurance Plan and ensures the company is satisfying its quality assurance requirements relative to his or her assigned process audits. This role involves conducting quality assurance audits and applying discretion and independent judgment during these audits. Mortgage Servicing processes are analyzed against complex mortgage servicing guidelines and regulations. Analysts review these processes using a prescribed audit schedule, aligning with compliance monitoring, investor requirements, policies, and procedures

Qualification:

• Graduate any discipline

• 3+ years of overall experience in BPO from Mortgage servicing domain

Skill Sets

• Has worked as transactional auditor or QC r role for 1+ year in USA mortgage servicing area

• Work experience in Mortgage Servicing QA, Audit or Compliance

• Well-versed with various Servicing guidelines

• Exposure in Audit tool like ACES, Black Knight, Loss Mitigation System(LMS), Pyramid will be added advantage

• Acceptability by the Client and all stakeholders

• Good written and verbal communication

• Ready to work in US shifts

• Able to meet goals and deadlines in a fast-paced environment.