Quality Assurance Senior Associate

Company description:

We support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.

Job description:

Turn quality cases into lasting improvements.

Join Ivoclar as a Quality Assurance Senior Associate and help ensure that quality issues are addressed systematically and effectively. You'll manage nonconformity and quality cases through SAP and QMS, coordinate with responsible teams, and follow corrective and preventive actions through to resolution. Your work will help strengthen processes, improve quality performance, and support compliance across the organization. If you're analytical, organized, and experienced in quality management and case handling, this role offers the opportunity to make a direct impact.

Your role

• Manage and coordinate Non-conformity and Quality cases using SAP and QMS processes.
• Assess quality cases and assign them to the appropriate teams or process owners for Corrective and Preventive Action (CAPA).
• Follow up on assigned actions, ensuring timely resolution, proper documentation, and case closure.
• Monitor quality data, KPIs, and non-conformity trends to identify recurring issues, risks, and improvement opportunities.
• Prepare quality reports and provide relevant data and insights to stakeholders.
• Work closely with cross-functional teams to support consistent quality processes and continuous improvement.
• Ensure quality cases and related actions are handled in accordance with established QMS procedures and requirements.

Profile description:

Must-have

• Bachelor's degree in a relevant field.
• At least 3 years of experience in Quality Management, Quality Assurance or a regulated environment such as MedTech, Pharma, or Manufacturing.
• Hands-on experience in nonconformity or quality case management, including case assessment, assignment, follow-up, and closure.
• Hands-on SAP experience and experience working with a Quality Management System (QMS).
• Understanding of Corrective and Preventive Actions (CAPA) and quality-related workflows.
• Strong analytical and problem-solving skills, with the ability to identify trends and assess quality issues.
• Strong organizational and follow-up skills, with the ability to manage multiple cases and stakeholders.
• Good written and spoken English skills.
• Proficiency in Microsoft Office, particularly Excel.

Nice-to-have

• Experience working in a regulated industry, particularly MedTech or Pharma.
• Knowledge of quality standards such as ISO 13485.
• Experience preparing quality reports and monitoring quality KPIs.
• Experience coordinating with cross-functional or international teams.

We offer:

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid set-up.