Quality Assurance Specialist

Evaluate & monitor inbound calls, outbound sales calls, social media chatting & Booths transactions Identify gaps in sales skills, soft skills & sales techniques Conduct needed coaching sessions with agents Ensure adherence to compliance and quality standard Very good listening , analytical and communication skills & coaching skills Prepare weekly reports and quality plans for improvement Experience at least 3 years in call center. Leading teams before at least 2 years in a higher position to lead the outsourcing vendors Coaching skills Very good communication skills

Desired Candidate Profile

Very good listening , analytical and communication skills & coaching skills Experience at least 3 years in call center. Leading teams before at least 2 years in a higher position to lead the outsourcing vendors Coaching skills Very good communication skills