Quality Assurance Specialist

We are seeking an experienced Senior Quality Executive to oversee quality and QHSE compliance within warehouse operations. The role will work closely with Operations to ensure processes meet company standards, customer requirements and regulatory guidelines.

Key Responsibilities:

• Implement and maintain quality management procedures, SOPs and QMS documentation.
• Investigate quality issues, operational deviations and customer complaints, driving corrective and preventive actions (CAPA).
• Work closely with Operations on 8D, customer complaints and audit responses.
• Conduct quality checks and audits across receiving, storage, picking, packing and dispatch processes.
• Support QHSE compliance, including safety inspections, risk assessments and incident investigations.
• Coordinate internal and external audits, including customer, ISO and regulatory audits.
• Lead Operations in addressing and closing audit findings and non-conformities.
• Support Change Request (CR) implementation and review.
• Identify opportunities for continuous improvement in quality, productivity and compliance.
• Provide training and guidance to operations teams on quality procedures and best practices.

Requirements:

• Diploma in Logistics, Engineering, Quality Management or a related field.
• 2–5 years of experience in warehouse, logistics or manufacturing quality environments.
• Knowledge of ISO standards, audit processes and quality management systems.
• Strong analytical, problem-solving and communication skills.