Quality Assurance Supervisor

QA Supervisor – Operations

Responsible for preventing operational errors by ensuring strict compliance with SOPs and proactively identifying process issues that may result in misoperations or problematic parcels. Monitors Delivery Centers and Branches, including CCTV, to anticipate potential issues and recommend corrective and preventive actions.

Qualifications

• Graduate of any 4-year course.
• At least 3 years of relevant experience in Quality Control/Assurance or a similar field, preferably as a Team Lead/Supervisor.
• E-Commerce or Logistics experience is an advantage.

Key Responsibilities

• Conduct quality and compliance audits to identify operational errors and process gaps.
• Review documentation and operational processes for compliance with SOPs.
• Monitor DC and Branch CCTV to detect and prevent operational issues.
• Investigate recurring problems and recommend corrective and preventive actions.
• Coordinate with different teams to implement process improvements.
• Prepare quality reports and provide recommendations to management.
• Mentor QA team members and promote continuous improvement.
• Support quality improvement projects focused on operational efficiency and customer satisfaction.
• Handle escalations and make immediate decisions within the scope of authority.

Benefits:

• Company Christmas gift
• Life insurance
• On-site parking

Work Location: In person