Quality Assurance Supervisor

ofi (olam food ingredients), part of the Olam Group, offers sustainable, natural food products and ingredients, including cocoa, coffee, dairy, nuts, and spices. Operating in Vietnam since 1997, ofi has built a strong presence with its head office in Ho Chi Minh City, along with regional offices and seven major factories across various provinces. As the largest exporter of cashews, pepper, and instant coffee, and among the top exporters of green coffee, ofi Vietnam works closely with a vast network of farmers. With over 4,500 employees, the company is committed to performance, diversity, and talent development. Its ‘ Choices for Change’ strategy targets long-term impact by 2030, focusing on prosperous farmers, thriving communities, climate action, and sustainability.

JOB OVERVIEW:

The QA Supervisor will be responsible for overseeing the site's Quality Management System and Food Safety programs, ensuring compliance with standards such as BRCGS, IFS, HACCP, and GMP. The role focuses on audit management, customer quality requirements, CAPA follow-up, supplier quality oversight, and continuous improvement initiatives, while also leading training activities and collaborating with cross-functional teams to maintain high quality and food safety standards across the operation.

KEY RESPONSIBILITIES:

• Build up Quality Management System, establish procedures, applied and improvement follow BRCGS, IFS, ofi global standard and customer requirement
• Ensure all documents relating to maintenance of BRCGS & Food Safety systems are updated & maintained
• Main responsible for internal audit, all audit from 2nd party/3rd party audit, and government agencies.
• Monitor and evaluate the effectiveness of corrective and preventive action
• Responsible for providing docs / fill technical documentation for onboarding new customers / Key Account Manager’s request
• Handling customer complaints, internal quality, processing audits, and preparing quality reports
• Work with designated personnel to maintain supplier management
• Conduct GMP/ GEMBA walk and follow up to close all findings
• To continuously make improvements in quality through a close working relationship with related departments.
• Prepare all necessary reports for management on QFS requirements and efficiency
• Conduct quality standard training for internal team and external team
• Conduct training to enhance team knowledge

EXPERIENCE AND QUALIFICATION

• Education: Graduated from University in Food Technology, Chemistry, Biology, Agriculture, or related majors
• Experience: 3-5 years of experience in a similar position in food manufacturing companies
• Have knowledge of food hygiene and safety, and production process
• Knowledge of HACCP, GMP, SSOP, BRCGS, Kosher, Halal, Organic…
• Planning and conducting process audits
• English skills: Good communication
• MS Skills: Word, Excel, PowerPoint
• Management, organization, responsibility
• Detail & carefulness
• Ability to work independently, within prescribed guidelines, or as a team member
• Willing to work overtime when necessary

Our Purpose is to “be the change for good food and a healthy future”. At ofi , we celebrate our diversity. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment decisions will be based on qualifications, merit, and business needs.