Quality Assurance Supervisor (Moderator Skill)

Job Summary

The Quality Assurance (QA) Supervisor is responsible for leading, mentoring, and managing the QA team within the Content Moderation project. This role ensures high levels of scoring consistency, accuracy, and adherence to client policies. The QA Supervisor analyzes quality trends, leads calibration initiatives, and partners directly with Operations and Client/Policy teams to drive strategic quality improvements across the project.

Key Responsibilities

• Lead, coach, and support a team of Quality Analysts across multiple projects
• Ensure alignment of quality standards, processes, and client expectations
• Conduct regular RCA, calibration, and performance review sessions
• Collaborate closely with Ops, Training, and other support teams
• Monitor and report on quality metrics, trends, and improvement plans
• Drive process standardization and strategic quality initiatives

Qualifications

• Previous experience in a QA or leadership role is a must
• Strong understanding of quality frameworks, RCA, calibration, and reporting
• Excellent communication, stakeholder management, and problem-solving skills
• Experience handling multiple projects or supporting large-scale operations
• Data-driven mindset with a focus on results and continuous improvement