Quality Assurance Support Specialist

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR. As a Quality Assurance Support Specialist, you will join the Quality Assurance Center EMEA, supporting affiliates and distributors across Europe in Product Quality Management. Working closely with Quality Assurance Engineers, you will help coordinate customer complaint investigations and support root cause analyses of product quality issues across the EMEA region.

Based within the Daikin Europe Business Support team in Poland, you will initially focus on operational and administrative support while developing a strong understanding of Daikin products, quality processes, and business operations. As your expertise grows, you will take on broader responsibilities and contribute to the continuous improvement of product quality.

Key Responsibilities

• Support Complaint Investigations & Parts Return Management

• Coordinate the collection, tracking, and delivery of parts required for product failure analysis.

• Coordinate Cross-Functional Quality Meetings

• Organize quality meetings, align stakeholders, track actions, and ensure key updates are communicated to headquarters.

• Manage Complaint Responses via GIB

• Handle selected product complaints and requests from affiliates and distributors through the GIB platform.

• Maintain Quality Reporting in Power BI

• Update quality dashboards to provide reliable and up-to-date data for stakeholders.

• Administer Jira & Recall Platforms

• Manage user access and support the daily operation of Jira and recall management platforms.

Our requirements: We are looking for an enthusiastic Bachelor's or Master's degree holder, preferably with a technical background, who is motivated to learn and grow within an international quality environment.

Ideally, you possess:

• Collaboration & Communication

• Strong communication skills, fluency in English, and the ability to work effectively with Quality Assurance Engineers and stakeholders across different departments and cultures.

• Organization & Coordination

• A structured, detail-oriented approach to work, with confidence in coordinating meetings, following up on action items, and ensuring timely completion of tasks.

• Analytical & Technical Mindset

• Curiosity about technical products, strong problem-solving skills, and the ability to work accurately with data, systems, and established procedures.

• Learning Agility

• A strong willingness to develop knowledge of Daikin products, quality processes, and root cause analysis methodologies.

• Qualifications & Flexibility

• A Bachelor's or Master's degree (preferably in a technical field), strong MS Office skills, and willingness to travel occasionally to our headquarters in Belgium for training and knowledge exchange.

Our Offer:

• Professional development in a fast-growing branch of an international manufacturing and trading company
• Annual performance bonus based on performance appraisal
• Christmas bonus
• Health insurance (your contribution is only 1 PLN/month)
• Group Life and Disability Insurance (your contribution is only 1 PLN/month)
• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
• Business travel insurance (occasional trips to Belgium will be required)
• Team and integration budget
• Flexible start time, between 7:30 and 10:00 am
• Hybrid work model (2HO per week)
• Discount on Daikin products (50-55%)
• Access to internal training platform
• English language classes

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.