Quality Assurance Support/Associate

Tangent, the Philippines' largest non-bank POS terminal network, is hiring.

We seek qualified Business Development candidates to join our Go Beyond Community.

You may also send your CV/Resume to [email protected]

What do you get?

• Permanent and Direct employment (Not under agency)
• Comprehensive Onboarding Training to help you improve your competencies
• Annual Performance Evaluation and salary increase based on performance/eligibility.
• HMO & Insurance upon regularization
• Career & Leadership Training Programs

Position: Quality Assurance Support/Associate

Key Responsibilities:

• Analyzes the accuracy and completeness of data and assets using a coding guide and checklist as references based on the required parameters and specifications with various terminal portals.
• Executes final quality inspection [FQI] of all POS terminals using the approved FQI List with FIFO approach to perform various FQI services.
• Identifies critical problems and issues encountered during the FQI and conducts proper escalation and documentation to support the Quality Improvement Plan (QIP).
• Ensures full understanding of In-Process Control Specification Framework for a successful inspection cycle.
• Endorses good POS terminals to FTS Dispatch and places devices to designated rack or the zoning method.
• Collaborates with the POS Preparation Team Leaders to correct errors.
• Returns all POS terminals that did not qualify for dispatch to POS Preparation as well as reports the final assessment using the Tangent Services Management System (TSMS) or Zoho Desk.
• Reports errors detected to CCIARCO-Core for verification and ensures continual improvement.
• Generates daily productivity report using a database or provided tool.
• Trained to use the TSMS, third party terminal management platform[s], and other relevant communication tools before performing the job duties.
• FQI processing is based on the standard checklist guide through the post-FQI method for all reprogramming services for both Maxstore and FT onsite services.
• Processes FQI for all terminal-related services based on the approved FQI standard list and turns it over to FTS for Manila and Logistics for provincial deployment.

Job Qualifications:

• At least bachelor’s degree in any four-year course.
• Proficient in MS Office.
• Attention to detail: ability to meticulously examine products and identify even minor defects.
• Analytical skills: capable to analyze data and determine root causes of quality issues.
• Technical knowledge: understanding of Tangent services processes and quality standards.
• Effectively communicate findings and recommendations to immediate superior.
• Capacity to develop solutions to improve product quality and address quality concerns.
• Ability to manage workload, prioritize tasks, and meet deadlines.
• Willing to work on a shifting schedule.