Quality Assurance Tier I Evaluator

Job Description and Duties

Are you a skilled leader with a passion for quality assurance and customer service? Under general direction of the Quality Assurance (QA) Supervising Program Technician III (SPT III), the Program Technician III (PT III), Quality Assurance Technician, reviews, evaluates, and monitors a broad representative sample of consumer transactions which may include: calls, chat interactions, enrollment applications, manual verifications, and the life cycle of consumer interactions, etc., for quality assurance and control purposes. In an area of great expectations for Covered California, quality customer service is of paramount importance. PT III’s are dedicated to reviewing, monitoring, and recording the customer service provided to consumers for accuracy of information and adherence

to departmental, Federal, and State regulations, policies, and procedures. Duties may include access to information systems containing protected enrollee information, including federal tax information, protected health information, and personally identifying information.

Salary: $4,329.00 - $5,589.00 per Month

Application Deadline: 10/25/2026 @ 11:59 pm PST

Required Documents: Application, Resume and Statement of Qualifications (SOQ)

Qualifications We’re Looking For:

• Experience interpreting and implementing policies and procedures.
• Experience working as part of a team and collaborating with others to meet objectives.
• Experience delivering professional verbal and written communication.
• Experience in a call center or high-production environment
• Experience working with Quality Assurance programs or guidelines is preferred but not required

Minimum Qualifications:

• Program Technician III – CalHR Public Portal

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

• To apply to this position, review this advertisement and complete your application via CalCareers at: Job Posting | CalCareers
• Please send any questions regarding the application process and/or position to [email protected]
• New to state civil service employees are typically hired at the minimum of the salary range