Quality Audit Manager

WE’RE HIRING: QUALITY AUDIT MANAGER
HOUSE OF FRUITAS | Join Our Growing Team!

See the gaps. Raise the standards. Deliver quality.

Are you detail-oriented, reliable, and knowledgeable in quality auditing? Do you have experience in the Food & Beverage or Retail industry and the drive to ensure operational excellence across multiple locations?

House of Fruitas is looking for a hardworking and hands-on Quality Audit Manager who can uphold quality standards, address customer concerns, conduct field audits, and manage company relievers to support smooth daily operations.

JOB OVERVIEW

The Quality Audit Manager will oversee quality audits and operational compliance across assigned locations, ensure adherence to company standards, handle customer service concerns, and supervise the deployment and performance of company relievers to maintain consistent service and operational excellence.

KEY RESPONSIBILITIES

• Plan and conduct regular quality audits and field inspections across stores and operating locations.
• Monitor compliance with company standards, operational procedures, product quality, food safety, cleanliness, and customer service.
• Identify gaps, document audit findings, and recommend corrective and preventive actions.
• Follow up with concerned teams to ensure timely resolution of audit findings.
• Handle and respond to customer complaints and service-related concerns professionally and promptly.
• Manage company relievers, including scheduling, deployment, attendance, and performance monitoring.
• Coordinate with Operations and other departments to address recurring issues and improve service quality.
• Prepare audit reports and provide recommendations to improve operational performance and customer satisfaction.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Food Technology, Hospitality Management, or a related field.
• Proven experience in quality auditing or quality management within the Food & Beverage or Retail industry.
• Knowledgeable in quality standards, operational compliance, food safety, and customer service.
• Experience in handling customer complaints and resolving service-related concerns.
• Capable of managing and coordinating company relievers and ensuring operational support.
• Willing to conduct frequent fieldwork and visit multiple store locations.
• Strong analytical, organizational, communication, and problem-solving skills.
• Hardworking, reliable, proactive, and detail-oriented, with a strong sense of accountability.
• Able to work independently while collaborating effectively with different teams.

READY TO MAKE AN IMPACT?

Be part of a growing organization where quality, service, and operational excellence matter!