Quality Auditor

Job Description Quality Auditor | HNI Business
ParticularDetailsPositionQuality Auditor HNI BusinessDepartmentTraining & QualityLocationMumbai / DelhiExperience2-5 Years

Reporting ToHead Training & Quality

Role Purpose
To ensure quality, process adherence and continuous improvement across HNI Dealers/RMs through regular audits, timely feedback, coaching and process interventions.
Key Responsibilities

• Conduct regular audits of Dealers/RMs as per the defined audit plan.
• Ensure audit coverage, accuracy and timely feedback.
• Identify recurring gaps and provide actionable improvement feedback.
• Work with Dealers/RMs and Business teams to improve quality and RSR/productivity.
• Conduct quality briefings and focused training based on audit findings.
• Support process improvement and quality initiatives.
• Escalate critical/repeat observations and maintain proper audit records and MIS.
• Participate in calibration and governance reviews.

Key Skills

• Good understanding of BFSI / Capital Markets / Wealth Management
• Strong analytical and observation skills
• Good communication and feedback skills
• MS Excel and MIS reporting
• Ability to work with business teams and drive improvement
• Quality-conscious and process-oriented mindset