Quality Care Systems Manager

About Southern Cross Care NSW & ACT

Southern Cross Care (NSW & ACT) is a leading not-for-profit provider of aged care and retirement living services. We are committed to supporting older Australians to live with dignity, purpose and choice through the delivery of safe, high-quality, person-centred care.

Our Quality and Clinical Governance Team partners with operational leaders across our residential aged care homes to strengthen quality outcomes, support regulatory compliance, drive continuous improvement and foster a culture of safety, learning and excellence.

The Opportunity

An exciting opportunity exists for an experienced Registered Nurse to join our Quality and Clinical Governance Team as a Quality Care Systems Manager (QCSM ) on a fixed-term basis covering maternity leave.

Reporting to the Senior Quality Care Manager, you will support a portfolio of aged care homes across the Far North Coast NSW region, working collaboratively with Residential Managers, fellow QCSMs and the broader Quality and Clinical Governance Team to promote quality care, regulatory compliance, clinical governance and continuous improvement.

About the Role

As a Quality Care Systems Manager, you will provide quality, compliance and clinical governance support to a portfolio of Residential Aged Care homes.

Working in partnership with Residential Managers, fellow QCSMs and the Quality Team, you will provide assurance, oversight, guidance and support to help services achieve and maintain high standards of care, safety and regulatory compliance. Your focus will be on quality improvement, accreditation readiness, governance, risk management and supporting homes to deliver exceptional resident outcomes.

Key Responsibilities

• Support homes to achieve and maintain compliance with the Aged Care Quality Standards and regulatory requirements.
• Monitor quality indicators, incidents, complaints, audit outcomes and improvement activities to identify emerging trends, risks and opportunities for improvement.
• Conduct risk-based audits, reviews and site visits to support quality assurance and continuous improvement activities.
• Support accreditation readiness and regulatory assessment activities.
• Review significant incidents and quality risks, providing advice, support and escalation where required.
• Deliver quality, compliance and clinical governance guidance to operational leaders.
• Support the development, implementation and evaluation of quality improvement initiatives.
• Analyse data and prepare reports to support governance oversight and informed decision-making.
• Participate in the development and review of policies, procedures, audits and quality systems.
• Collaborate with the Senior Quality Care Manager, fellow QCSMs and the broader Quality Team to promote consistency, excellence and continuous improvement across Southern Cross Care NSW & ACT.