Quality Check Analyst

We are looking for an experienced Subject Matter Expert (SME) to perform quality checks, review processes, identify errors, and ensure that deliverables meet defined quality and compliance standards. The SME will also support team members, provide feedback, and contribute to continuous process improvement.

Key Responsibilities

• Conduct quality checks/reviews of work completed by team members.
• Validate accuracy, completeness, and compliance with defined guidelines/SOPs.
• Identify errors, gaps, and process deviations and provide corrective feedback.
• Perform regular quality audits and sampling of cases/transactions.
• Maintain quality reports, trackers, and performance dashboards.
• Identify recurring errors and recommend preventive actions.
• Support root-cause analysis and continuous improvement initiatives.
• Act as a Subject Matter Expert for process-related queries.
• Provide coaching and guidance to team members based on quality findings.
• Work closely with Operations, Training, and Quality teams.
• Ensure adherence to client requirements, regulatory guidelines, and internal policies.
• Participate in calibration sessions and quality review meetings.