Quality Complaint Specialist

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Quality Complaint Specialist in our plant in Ovar .

Main tasks & responsibilities:

Customer claim action plan, 3D & 8D reports:

Receive customer concerns, and address to the production affiliate.

Establish action plan and follow up.

Report 3D & 8D to the customer.

Coordinate & instruct sorting activities, cost follow up.

Monitor claims in GQRS:

Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence.

Corrective actions / investigation of failed parts

Ensure customer claim & PPM info is reported accurately, on time & according to Yazaki requirements.

Work to meet Yazaki’s internal & customer quality targets.

Reduce customer claims/PPM.

Coordinate to ensure proper priority and resources applied.

Review and monitor customer scorecards, quality and responsiveness status.

Report

Escalate major issues to Management.

Provide information (upon request) to other Yazaki Operations Quality Divisions (Y-EMEA, YC & YNA).

Support

Support European & Global component quality initiatives including GQRS & Quality reporting.

Participate / Support Supply Management in guiding supplier/sub-contractor quality development activities/training.

Requirements:

• High School Technical.
• Fluent English Level, Written , Spoken and Conversation.
• Knowledge IATF16964 & related Core tools.
• Knowledge VDA quality system.
• Knowledge ECS product portofolio.
• Analytical thinking & Problem Solving.
• Active learning & Self development.

What do we have to offer?

At Yazaki, we provide a range of benefits designed to support your well-being and professional growth, including flexible working arrangements and opportunities for continuous learning.

Please attach your CV in English!

At Yazaki, we are committed to providing equal employment opportunities for everyone regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship.

In case you didn’t find what, you were looking for check our website and career page! We have plenty of opportunities!