Quality, Compliance and Engagement Manager

Quality, Compliance and Engagement Manager

Full-time, 38 hours a week

This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

About the Role

The purpose of the position is to manage quality, compliance and engagement operations across Rumbalara, to ensure funded contracts and quality service standards are completed and continuously improved.

This will include leading and/or supporting three clear pillars:

• Compliance and Governance - keeping the organisation safe.
• Innovation and Improvement - helps the organisation to grow and improve.
• Community Engagement and Support - delivers community-facing programs and relationship management including annual events.

This position will report to the Deputy CEO.

About You

To be successful for this position, you should possess the following qualifications and qualities:

• You are Aboriginal and/or Torres Strait Islander descent.
• Degree in Business Management or a similar field would be highly regarded.
• Experience in working in an Aboriginal organisation and/ or an understanding of Aboriginal culture and history.
• Five (5) years plus of proven success in a similar position.
• Strong attention to detail and project management skills.
• Ability to meet tight deadlines and demonstrated experience successfully managing multiple tasks and projects at once.
• A team focused approach and excellent interpersonal skills.
• Proficient with Microsoft Suite, including Word, Excel, PowerPoint and Outlook and other software and platforms including LogiqcQMS.
• Demonstrated experience in any (or all) of the following:

(a) Compliance and Governance.

(b) Innovation and Continuous Improvement.

(c) Community Engagement and Support.

What We Offer:

• Salary packaging of $15,900 available for Part- or Full-time employees.
• Competitive pay and conditions based on the ACCHS Award***,*** Administrative employees, Administrative grade 6 (based on qualifications and experience).
• Opportunities for additional incentives, which may include Christmas bonus days, recognition of NAIDOC Day, annual CPI-based Award wage increases where applicable, and relocation assistance where applicable.
• Professional development opportunities and support to help you grow in your career.
• Access to a free and confidential Employment Assistance Program and more.
• Provision of a laptop and mobile phone to support your work where applicable.
• Fleet cars to carry out daily tasks where applicable.

You will be required to undertake a pre-employment screening check, including providing a copy of your Confirmation of Aboriginality.

To apply, please submit the following:

1.      A cover letter that includes:

• Stating who your mob/clan is.
• A summary of your relevant experience and/or qualifications.
• Addressing the Key Selection Criteria (outlined in the Position Description).

2.      A current resume.

Important: Please ensure your cover letter and Key Selection Criteria response are combined into one document and attached in the Cover Letter section of the portal.

Please apply via this link - https://rum.chris21.com/RUM\_MER21p/Home/Index#!/

If you experience any technical difficulties using our online portal, please contact our Human Resources Staff on (03) 5820 0000 5820 0000).

Applications close: Tuesday 20th of October 2026

This is an “Indigenous Only” role under Special Measures of the EEO Act 2010, Section 12.