Quality Continuous Improvement Manager

Summary:

We are seeking an experienced Quality & Continuous Improvement Manager to lead the implementation of a Quality Management System and Continuous Improvement (CI) program across our manufacturing operations. This role owns the full Quality and CI function — from implementation of a QMS and CAPA governance to Lean/Six Sigma-driven process improvement and cost-of-poor-quality (COPQ) reduction.

The ideal candidate is a hands-on leader who can build structure, embed a culture of continuous improvement, drive measurable defect and complaint reduction, develop a team, and serve as the senior quality voice in customer-facing interactions. Experience standardizing quality systems across multiple sites and integrating acquired operations is highly valued as RANDYS Worldwide continues to grow.

Essential Duties & Responsibilities:

• Implement a Quality Management System: Establish, maintain, and continuously improve the QMS to ensure full compliance, audit readiness, and documentation/process control standardization.
• Lead Continuous Improvement (CI): Build and lead the site CI program — driving Lean and Six Sigma initiatives, kaizen events, and waste/variation reduction to improve quality, throughput, and cost.
• Drive measurable improvement: Reduce customer complaints and internal defect costs year-over-year through disciplined root cause analysis and corrective/preventive action (CAPA).
• Strengthen process controls: Implement preventive systems and process controls that lower COPQ and improve first-pass yield.
• Own customer-facing quality: Serve as the senior quality representative for customer interactions — resolving escalations, strengthening partnerships, and improving customer performance metrics.
• Govern CAPA and investigations: Lead cross-functional root cause investigations, ensure effective containment, and drive long-term risk mitigation.
• Evaluate new business risk: Apply a structured New Business / New Product Review process to assess and mitigate risk on new launches and high-complexity jobs.
• Support multi-site standardization and integration: Help align quality systems, document control, and training governance across sites; support post-acquisition integration of newly acquired operations into RANDYS standards.
• Improve quality visibility: Establish centralized metrics and reporting to give leadership clear, actionable insight into quality performance.

Preferred Education and Experience:

Required Qualifications

• Progressive quality leadership experience in a manufacturing environment, including direct people management.
• Deep working knowledge of ISO 9001:2015 — implementation, compliance, and auditing.
• Demonstrated success driving complaint reduction and internal defect/COPQ reduction through root cause and CAPA discipline.
• Proven Continuous Improvement leadership — applying Lean and Six Sigma methods to deliver measurable process and cost improvements.
• Strong cross-functional collaboration with Operations, Planning, and Engineering.
• Excellent communication skills, including direct customer-facing escalation management.

Preferred Qualifications

• ISO 9001:2015 Lead Auditor certification.
• Six Sigma Green Belt (or higher) and demonstrated Continuous Improvement leadership.
• Experience standardizing quality systems across multiple sites .
• Experience with post-acquisition integration and aligning legacy systems to corporate global standards.
• Bachelor's degree.

RANDYS Worldwide is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, or age.