Quality Control & Implement officer

About the role

This role involves monitoring and managing logistics operations with a focus on Service Level Agreement (SLA) compliance, delivery performance, and operational efficiency in courier and transport services.

Key responsibilities

• Monitor and verify SLA metrics including on-time delivery rates, successful delivery rates, pending parcels, and transport staff attendance
• Investigate and resolve issues related to booking and job cancellations
• Track and follow up on SLA non-compliance cases such as late deliveries or parcel cancellations
• Oversee staff performance to ensure optimal utilization of transport personnel and vehicle resources
• Analyze and address transport staff absenteeism and inefficient idle time issues
• Prepare reports to management for operational performance improvement

About you

• Bachelor's degree in Logistics, Transport Management, Business Administration, or related field
• 3+ years of experience in Logistics Operations, SLA monitoring, or courier/delivery management
• Strong analytical and problem-solving skills
• Excellent communication skills with ability to coordinate effectively across departments
• Ability to work under pressure and manage multiple tasks efficiently
• Able to communicate in English or Chinese (Plus)