Quality Control Assistant Manager

About the role

The QC Assistant Manager leads regional quality control and performance improvement initiatives, driving data-driven quality and operational excellence. You will work closely with regional branches and cross-functional teams, with the opportunity to lead quality improvement projects across the network.

Key responsibilities

• Lead and monitor key Quality Control (QC) and operational performance KPIs across the network and last-mile operations, including on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate and other quality-related indicators.
• Establish and monitor quality standards, KPI benchmarks and performance measurement frameworks to ensure consistency across regions and branches.
• Analyse operational and quality data to identify performance gaps, trends and root causes, and develop appropriate corrective and preventive action plans.
• Lead regular performance and quality review sessions with regional teams and branch management to track improvement progress and ensure KPI achievement.
• Conduct branch visits and provide guidance to branch managers and operational teams on QC standards, KPI logic, calculation methodology and improvement strategies.
• Develop and conduct online and offline training on quality standards, KPI requirements, performance measurement and operational compliance.
• Prepare and present daily, weekly and monthly quality/performance reports to management, highlighting key issues, trends, risks and recommended improvement actions.
• Work closely with Operations, Network, Last-Mile, Data and other relevant departments to identify operational issues and drive cross-functional quality improvement initiatives.
• Develop and implement continuous improvement initiatives to enhance service quality, operational efficiency and customer experience.
• Lead and coach QC team members, including work allocation, performance monitoring, capability development and day-to-day guidance.

About you

• Bachelor's Degree in Quality Management, Logistics, Supply Chain Management, Business Administration, Operations Management or a related discipline.
• Minimum 5 years of relevant experience in Quality Control, Quality Management, Operations Excellence, Logistics Operations, Performance Management or a related field.
• Experience in logistics, e-commerce, last-mile delivery, warehouse operations or other large-scale operational environments will be an added advantage.
• Proven experience in KPI management, quality improvement, root cause analysis and performance monitoring.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and translate insights into actionable improvement plans.
• Proficient in Microsoft Excel; knowledge of Power BI, SQL or other data analytics tools will be an advantage.
• Strong presentation, communication and stakeholder management skills.
• Demonstrated ability to lead projects and manage cross-functional teams.
• Comfortable travelling to regional branches when required.
• Able to work independently, manage multiple priorities and perform effectively in a fast-paced and dynamic environment.