Quality Control Associate

Responsibilities:

The Quality Control Associate has the overall responsibility to support the accuracy, consistency, and improvement of in-house product quality. This position will possess specialized knowledge that includes but not limited to the following four areas:

• Ensure a high level of internal and external communication regarding all customer repairs.
• Analyze statistical data of customer returns to determine areas of focus.
• Formulate, document, and maintain quality control standards.
• Review/fit and photograph custom samples.

Ensure a high level of internal and external communication regarding all customer repairs:

• Monitor and analyze emails from Customer Engagement daily to ensure timely and efficient communication.
• Communicate potential issues to cross-functional teams.
• Follow-Up with Production and Customer Engagement to ensure Repair Orders are executed correctly and timely.
• Build strong working relationships with Production, Customer Engagement, and other production departments to ensure clear communication and effective resolution.

Analyze statistical data of customer returns to determine areas of focus:

• Review/Inspect all returned garments for repair and create an action plan.
• Investigate and initiate corrective action plans for all major quality issues.
• Assist in developing internal auditing tools and auditing reports.
• Analyze internal audits and reports to create a focused corrective action plan.
• Review and ensure garments get repaired and shipped at a timely manner.

Formulate, document, and maintain quality control standards:

• Assist in on-going Quality Control Standard setting.
• Monitor and report on all activities, processes, and procedures.
• Maintain an active role on internal continuous improvement teams.

Review, fit and photograph custom customer samples:

• Receive custom customer samples from Design and review them for accuracy and completeness.
• Confirm sample sizing and fit garments on forms in the fitting room to ensure they meet specifications.
• Photograph fitted samples to clearly document the final fit and appearance.
• Ensure all sample photographs are properly saved and organized on the company’s shared drive for reference.
• Deliver completed samples to Inspection for final review and proper shipping.

**position may take on additional responsibilities as needed**

Skills Required to Perform Successfully:

• Exceptionally organized and solution oriented.
• Collaborate and develop relationships cross-functionality to expand process knowledge, exchange ideas and leverage resources and expertise to improve processes as needed.
• Positive, professional demeanor and proactive approach
• Strong written and verbal communication skills.
• Able to prioritize multiple tasks across multiple seasons successfully.
• Self-starter, able to accomplish goals with little supervision.

Education/Experience

• Proficiency with personal computers in a Microsoft Windows environment for Excel and Word is required.