Quality Control Clerk (Temporary)

Job Summary:

Under immediate supervision, provides a variety of functions maintains and distribute medical records in the service area, performs clerical duties which include filing, completing chart requests/appointments, lists reviews. Reviews and monitors the electronic document management system and the records contained within for appropriate image quality and indexing specificity. Ensures the quality and integrity of the scanning and indexing functions of the electronic medical record. This position serves as the Subject Matter Expert for the scanning and indexing function within the department.

Essential Responsibilities:

• Ability to perform job function and make decisions without direct supervision.
• Compile, maintain and report performance statistics for scanning and indexing staff to department management.
• Assist in developing, preparing, presents and updating training materials; orients, trains, and provides in service education for scanning and indexing personnel.
• Identify issues, research problems and bring issues to resolution.
• Independently determine and make necessary corrections and adjustments, as appropriate.
• Knowledge of medical record format and content of all patient records.
• Cross-references patient information to ensure it matches scanned document and confirms page count.
• Determines if scanned image requires further research and forwards scanned image to Research work queue.
• Indexes the scanned images and enters the required patient data elements.
• Retrieves and prioritizes batches of scanned images, scans images and determines if document needs to be re-scanned.
• Using data entry and performs the necessary indexing operations to link the scanned image with the encounter.
• Ability to identify nonstandard forms, medical record formats and determine action required.
• Correctly inserts document into the scanner and ensure document is correctly scanned.
• Photo copies documents that are poor quality and image before scanning.
• File, pull, maintain the members/patients medical records using the alpha/numeric filing system and according to the chart format.
• Sorts documents and preps them for scanning/indexing.
• Respond to requests for appointments and chart review.
• Establishes and maintains courteous and cooperative relations with the public and other staff.
• Prepares and pulls appointment schedule/add ons, lists, for delivery.
• Checks incoming and outgoing charts for accuracy and missing forms; locates missing documents and records; reconciles illegible or missing data; reactivates and activates charts.
• Utilizes various, office equipment, fax machines, multi phone lines, PCs, copiers, printers, scanners, etc
• Repairs charts and documents by replacing folders and chart thinning.
• May be requested to perform duties other areas in the department and in the mailroom department.
• Train and orient new or less experienced personnel and serve as resource person to coworkers by answering procedure questions and assisting in problem solving.
• The actual depth of responsibility for the clerk varies at different medical centers.
• The supervision of the clerks is also a variable in each department
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Basic Qualifications:

Experience

• Minimum of 2 years Health records clerical experience required.

Education

• High school graduate or equivalent with GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Must pass Medical Terminology Test.
• Alpha numeric file/Test/File clerk test/chartroom clerk test
• Ability to compose and write basic correspondence.
• Ability to clearly, read, write and thoroughly understand English.
• Must be able to tolerate standing, stooping, bending and reaching for significant periods of time.
• Ability to push or lift up to 50 pounds.
• Ability to push a cart weighing up to 100 lbs required.
• Must be able to work in a Labor/Management Partnership environment.
• Working knowledge of personal computers with the ability to navigate in a MS Windows environment using mouse and keyboard skills.
• Strong computer skills
• Typing skills of 25 wpm.

Preferred Qualifications:

• Proof completion of 4 HIT courses in an accredited HIT program preferred.
• Associate Degree preferred.
• Competent knowledge and understanding of anatomy and physiology preferred.
• Excellent verbal and written skills.
• Good interpersonal relationship building skills.
• Certificate in medical terminology preferred.

Notes:

• This is a temporary position for approximately 3 months.
• This is for the scanning center in Kern

PrimaryLocation : California,Bakersfield,Bakersfield Warehouse/Chart - East
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 07:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Temporary
Employee Group/Union Affiliation : B15|UFCW|Local 770
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Kern Warehouse - Chart Rm-O/P Medical Records - 0806
Travel : No
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.