Quality Control

We are looking for a Quality Control & RMA Coordinator to manage returned and damaged electronic products, coordinate spare parts requirements, and follow up with suppliers on complaints, replacements, and technical solutions.

This is a dedicated after-sales and returns support role, focused on resolving defective product cases through coordination with our technicians, suppliers, and internal teams.

Key Responsibilities

RMA Management

• Manage Return Merchandise Authorization (RMA) cases from receipt through resolution and closure.
• Verify product details, reported faults, warranty eligibility, and supporting documents.
• Track items awaiting inspection, spare parts, repair, supplier approval, or replacement.
• Follow up on outstanding cases to ensure timely resolution.

Damage Clearance & Replacement Coordination

• Coordinate with warehouse and technical teams to assess damaged, defective, and returned products.
• Use technical inspection findings to raise supplier replacement, warranty, or credit requests.
• Follow up on approvals and arrange the return or replacement of eligible items.
• Maintain clear records of approved actions and ensure damaged stock is handled according to company procedures.

Spare Parts Arrangements

• Collect spare parts requirements from the technical team and confirm the correct model, specification, and quantity.
• Request parts from suppliers and follow up on availability, dispatch, and delivery.
• Coordinate receipt and handover of spare parts to the technical team.
• Track pending requirements, shortages, and parts received.

Technical Team & Supplier Communication

• Share product complaints, fault descriptions, photos, videos, and inspection reports with suppliers.
• Obtain troubleshooting guidance and proposed solutions from suppliers and communicate them to the technical team.
• Follow up with technicians to confirm whether the proposed solution resolves the issue.
• Escalate recurring defects, delayed responses, and unresolved cases.

System, Documentation & Internal Coordination

• Update RMA records, damage reports, spare parts trackers, and supplier correspondence in the ERP system or Excel.
• Maintain accurate product codes, serial numbers, quantities, case status, and supporting documents.
• Coordinate with warehouse, customer service, procurement, logistics, and accounts teams as required.
• Ensure replacement and credit documentation is complete and approved before case closure.

Reporting & Process Improvement

• Prepare regular reports on damaged goods, open RMA cases, pending replacements, and spare parts requirements.
• Highlight recurring product defects, supplier delays, and ageing cases.
• Follow company warranty, return, and approval policies.
• Recommend practical improvements to reduce delays and improve after-sales service.

Candidate Requirements

• Previous experience in RMA coordination, quality control support, warranty administration, after-sales service, or defective goods handling.
• Experience with consumer electronics, smart devices, gadgets, or accessories is strongly preferred.
• Basic technical understanding of electronic products and the ability to communicate faults clearly.
• Experience coordinating with suppliers for spare parts, replacements, and complaint resolution.
• Good Excel skills and familiarity with ERP or inventory management systems.
• Strong documentation, communication, follow-up, and organizational skills.
• Ability to manage multiple cases accurately and take ownership until resolution.
• A diploma or degree in a relevant technical, business, or supply chain field is preferred.

Role Scope

The position is dedicated to quality control coordination, damage clearance, and RMA support. Repairs will be handled by the technical team. R&D and product sourcing are outside this role’s responsibilities.

Pay: AED3,000.00 - AED3,500.00 per month

Application Question(s):

• How many years of experience do you have in RMA, warranty claims, after-sales support, or defective goods coordination?
• Have you handled returns or damage claims for electronics, smart devices, gadgets, or accessories? Please mention the product categories.
• Have you arranged spare parts from suppliers based on a technical team’s requirements? Briefly describe your experience.
• Age and Nationality?
• Can you join immediately?

Work Location: In person