Quality Control - Contract (SPX Express)

• Analyze QA performance metrics to drive First Mile (FLM) compliance, focusing specifically on improving LM POOH and RTS POOH accuracy.
• Coordinate with regional hubs and CX teams to investigate and respond to buyer complaints and escalated delivery cases.
• Support daily operations for case management, stuck and lost, buyer’s RR to ensure smooth and efficient processing
• Identify in-station parcel compliance gaps and collaborate with relevant teams to implement more effective workflows.
• Conduct internal internal training to make sure operations have more understanding about Compliance and performance
• Track and report CTO team OKRs and project progress to the Team Lead to ensure alignment with strategic initiatives.

Requirements

• Bachelor's degree in Logistics, Supply chain management, Business administration, or a related field
• 0-1 year of logistics industry experience particularly in operations excellence and/or supply chain analysis is a huge plus
• Excellent communication skills - have experience in project management esp. in managing large-scale cross-functional projects with multiple stakeholders is a plus
• Strong analytical skills - able to analyze complex set of data independently and conduct data-driven decisions
• Strong sense of ownership with hands-on mentality. Eager to take initiative on new opportunities and deliver targets.
• Advanced Excel skills, PowerPoint/Slide Presentation.
• Contract: 6 Months