Quality Control - Contract (SPX Express)

Department Operations

LevelEntry Level

LocationBangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Analyze QA performance metrics to drive First Mile (FLM) compliance, focusing specifically on improving LM POOH and RTS POOH accuracy.
• Coordinate with regional hubs and CX teams to investigate and respond to buyer complaints and escalated delivery cases.
• Support daily operations for case management, stuck and lost, buyer’s RR to ensure smooth and efficient processing
• Identify in-station parcel compliance gaps and collaborate with relevant teams to implement more effective workflows.
• Conduct internal internal training to make sure operations have more understanding about Compliance and performance
• Track and report CTO team OKRs and project progress to the Team Lead to ensure alignment with strategic initiatives.

Requirements:

• Bachelor's degree in Logistics, Supply chain management, Business administration, or a related field
• 0-1 year of logistics industry experience particularly in operations excellence and/or supply chain analysis is a huge plus
• Excellent communication skills - have experience in project management esp. in managing large-scale cross-functional projects with multiple stakeholders is a plus
• Strong analytical skills - able to analyze complex set of data independently and conduct data-driven decisions
• Strong sense of ownership with hands-on mentality. Eager to take initiative on new opportunities and deliver targets.
• Advanced Excel skills, PowerPoint/Slide Presentation.
• Contract: 6 Months