Quality Control Engineer

• Handle customer complaints and returned parts, including containment actions, root-cause analysis, corrective and preventive actions. - Prepare and communicate problem-solving documentation with customers, such as 8D reports, problem-solving sheets, and presentations. - Follow up on corrective and preventive actions on the production floor and ensure implementation effectiveness. - Track customer issues and external PPM performance, ensuring alignment with customer reports. - Participate in cross-functional analysis of customer returns, including warranty and 0-km issues. - Coordinate and guide Quality Controllers and Lab Technicians within the assigned area. - Ensure proper control of non-conforming products and follow-up of on-hold materials. - Participate in daily QRQC meetings with Production and support the analysis of quality issues. - Support validation and release of production areas, equipment, products, and processes. - Follow up on deviation approvals for any process not aligned with approved standards. - Maintain quality-control activities in line with customer requirements and internal procedures. - Update and maintain control plans, customer technical documents, drawings, and technical changes. - Participate in FMEA reviews and process/product quality planning for new projects. - Monitor daily laboratory results and promptly communicate any quality risks to Production and Process teams. - Follow up on laboratory equipment calibration and ensure final-product validation based on lab results. - Prepare daily, weekly, monthly, and customer-return quality reports. - Develop and monitor quality KPIs, including internal defect rate, customer PPM, and corrective-action status. - Support preparation for internal and external audits.

Desired Candidate Profile

Requirements - Bachelor s degree in Mechanical Engineering or Electrical Engineering. - From 0 to 3 years of experience in Quality, Manufacturing, Production, or a related field. - Experience in a manufacturing environment is preferred. - Good knowledge of quality tools and problem-solving methodologies. - Very good command of spoken and written English. - Good knowledge of Microsoft Office, especially Excel and PowerPoint. - Ability to read and understand technical drawings is preferred.