Quality Control Engineer

About VCloud Interactive LLC.

VCloud Interactive is a global provider of AI-driven contact-center (CCaaS/UCaaS) and omnichannel customer-experience solutions used by Fortune-100 enterprises in healthcare, pharmaceuticals, recruiting and more. Our VOCCSTM platform and VCloud Intelligence TM analytics power millions of voice, chat and social interactions every year. Quality and compliance sit at the heart of everything we do.

Job Summary:

The Quality Control (QC) Testing Engineer is the last gatekeeper of service excellence. You will design and run manual and automated tests across our cloud contact-center products and client programs, ensuring we ship reliable software and deliver flawless customer interactions.

Working side-by-side with product, engineering, data and operations teams, you’ll spot defects early, drive continuous improvement and uphold regulatory and SLA commitments.

Key Responsibilities:

• Plan & design testing: Translate product specs, call-flow maps and analytics requirements into test strategies, detailed test plans and acceptance criteria.

• Execute manual & automated tests: Functional, regression, load, security and IVR/telecom-line tests for web, mobile and voice channels.

• Defect management & reporting: Log, triage and track issues in Jira; publish quality metrics (defect density, coverage, CSAT impact).

• Reviewing reports & validating data: Review reports, validate data accuracy, identify trends and turn findings into actionable insights.

• Compliance & customer trust:

– Validate PCI-DSS, HIPAA and GDPR controls in cooperation with InfoSec.

– Review conversational-AI intents and transcripts to ensure ethical, bias-free output.

• Process improvement

– Champion test automation, shift-left quality and root-cause analysis culture.

– Mentor junior testers and contribute to QA playbooks and best-practice libraries.

Qualifications:

• Experience: 3+ years of experience in software or contact-center QA (Specialist, Analyst, or Engineer) preferred; fresh graduates with relevant academic projects, internships, or strong interest in QA are encouraged to apply.

• Technical Skills: Solid grasp of QA methodologies and at least one modern automation framework.

• Working knowledge of SQL/NoSQL queries and API testing (Postman, RestAssured).

• Strong analytical mindset, excellent written and verbal English, and a passion for meticulous detail.

• Bonus points for:

• Familiarity with CI/CD (Git, Jenkins, GitHub Actions) and Agile/Scrum ceremonies.

• Experience testing VoIP, SIP, IVR, speech-to-text or real-time communications.

• ISTQB, CSTE or similar certification.

• Performance-testing tools (JMeter, k6) or security-testing basics (OWASP ZAP, Burp).