Quality Control Executive

Key responsibilities

• Resolve quality-related issues promptly by coordinating corrective / preventive actions (CAPA) between relevant process owners.
• Manage customer complaint process, ensuring responses are delivered within defined timeframes and that all feedback is tracked to final closure.
• Manage sensory evaluation sessions to ensure finished products meet customer expectations and specifications.
• Analyze complaint data to identify significant trends, present these insights to the production team to drive ongoing improvements.
• Publish regular reports on product quality performance for relevant departments, providing actionable recommendations to optimize production processes.
• Conduct regular product traceability exercises regarding non-conformances to identify and document root causes.
• Compile and maintain all necessary procedures and records to support audit team, ensuring a seamless and effective audit process.
• Review and validate quality control programs on annual basis to ensure the monitoring system remains robust and effective.
• Identify training needs for the QC team and establish on-job training programs to enhance overall work competency and technical proficiency.

Requirement

• Professional qualification: minimum degree in Food Science, Food Technology, or a related discipline.
• Proven experience in a Quality Control or Quality Assurance role, preferably within manufacturing environment.
• Strong understanding of quality management systems, root cause analysis tools, and sensory evaluation methodologies.
• Excellent written and verbal communication skills to coordinate across departments, strong analytical mindset.