Quality Control Executive

Job Responsibilities:

• Monitor and drive key operational KPIs related to network and last-mile performance (e.g. on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
• Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
• Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
• Conduct online and offline training on KPI standards, performance calculations, and quality control requirements.
• Communicate performance results to internal stakeholders and e-commerce partners, providing explanations and improvement action plans.
• Support new operational initiatives such as collection point expansion and parcel locker business (when assigned).

Job Requirements:

• Bachelor’s Degree in Logistics, Supply Chain, Business, or related field.
• 1–3 years of experience in logistics / operations / performance management.
• Strong analytical skills and proficiency in Microsoft Excel.
• Good communication skills and willingness to travel.
• Able to work in a fast-paced environment.