Quality Control Manager

&T Express Egypt is looking for a Quality Control Manager to lead our Quality function and drive operational excellence across the network.

🔹 What You’ll Be Responsible For:

• Lead and manage the QC team and ensure effective performance & development

• Monitor end-to-end parcel transit time, backlog, and operational performance

• Drive mis-sorting control and reduce operational errors

• Conduct compliance audits and identify operational non-compliance

• Lead investigations related to damage, loss, claims, and data anti-fraud

• Conduct Root Cause Analysis (RCA) and implement CAPA

• Analyze customer complaints and identify systemic quality issues

• Develop and implement network-wide SOPs and quality standards

• Ensure internal audit and ISO 9001 compliance

🎯 Requirements:

• Minimum 3 years of experience in personnel/team management

• Strong background in Quality Control / Quality Assurance , preferably within logistics, shipping, or e-commerce.

• Strong analytical, problem-solving, and decision-making skills

• Excellent leadership and communication skills

• Ability to manage multiple quality initiatives across a large operational network