Quality Control (Mandarin Speaker)

About PT Eastroc Vitamin Energy

PT Eastroc Vitamin Energy is part of Eastroc Beverage, one of the leading energy drink manufacturers, committed to producing high-quality functional beverages. We are looking for a detail-oriented Quality Control staff who is fluent in Mandarin to support communication and quality coordination with our Chinese principal/headquarters, while ensuring our products consistently meet quality standards.

Job Summary

The Quality Control (Mandarin Speaker) is responsible for inspecting, monitoring, and documenting product and process quality throughout production, ensuring compliance with company standards, food safety regulations, and customer requirements. This role also acts as a communication bridge between the local QC/production team and the Chinese principal, headquarters, or expatriate staff, translating technical quality documents and facilitating discussions on quality-related matters.

Key Responsibilities

• Conduct quality inspection and testing of raw materials, in-process production, and finished products according to established SOPs and specifications.
• Monitor production processes to ensure compliance with quality, food safety, and hygiene standards (e.g., GMP, HACCP, ISO).
• Record, document, and report inspection results, non-conformances, and deviations accurately and in a timely manner.
• Coordinate and communicate (verbally and in writing) with Chinese principal, headquarters, or expatriate staff regarding quality standards, complaints, and improvement plans.
• Translate quality-related documents, SOPs, reports, and correspondence between Mandarin and English/Indonesian as needed.
• Support investigation of customer complaints and product quality issues, including root cause analysis and corrective/preventive actions (CAPA).
• Assist in internal and external quality audits, including preparation of documentation and translation support during audits involving Chinese stakeholders.
• Collaborate with Production, R&D, and Warehouse teams to resolve quality issues and implement continuous improvement initiatives.
• Ensure proper calibration, maintenance, and handling of QC laboratory equipment and testing instruments.
• Maintain quality records, certificates, and documentation in an organized and retrievable manner for traceability purposes.

Requirements & Qualifications

• Minimum Bachelor's Degree (S1) in Food Technology, Chemistry, Industrial Engineering, or a related field.
• Mandarin (Able to speaking, listening, reading, and writing) — minimum HSK 3 or equivalent; fluency in English and/or Indonesian is also required.
• Minimum 1–2 years of experience in a Quality Control/Quality Assurance role, preferably in the food & beverage or FMCG manufacturing industry.
• Familiar with quality systems and standards such as GMP, HACCP, ISO 22000, or BPOM regulations.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to liaise effectively with Chinese principal/expatriate staff and cross-functional teams.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and documentation.