Quality Control Operations Officer (fixed term contract - 12 months)

Why this role matters

Every Douglas product passes through our QC laboratory before it reaches the people who rely on it. You'll help make sure it gets there accurately and on time.

Starting in January 2026, In this 12-months fixed term contract, you'll work across the operational teams. You'll manage samples, material inventory, coordinate contract testing, run analysis (where required) and support housekeeping activities to keep the lab audit-ready. It's varied, hands-on work that shows you how a pharmaceutical QC lab runs from end to end.

Whether you're a recent graduate or have some industry experience, we're looking for someone who's keen to learn, enjoys getting stuck in and takes pride in the detail.

Materials processed on time, right the first time and risks raised early. You'll work closely with Production, Warehouse, Planning and Logistics, building your GMP, knowledge as you go. As your confidence grows, so will your ownership, from improving how the lab works to representing the team in audits.

What you'll do

• Manage material inventory and provide hands-on operational support across the QC lab, including laboratory cleaning
• Manage QC samples end to end, including booking, retention, scrapping and rejection within agreed timelines, as well as booking and reconciliation of controlled drug samples
• Start materials for sampling and review them for release, checking data against specifications and trends
• Report results accurately in the appropriate systems, generate Certificates of Analysis (COAs) and coordinate their review and approval
• Coordinate external contract laboratory testing, including dispatching samples, tracking progress and reviewing COAs for accuracy and compliance
• Look after the lab's operational administration, including costing quotes, invoicing, the service catalogue, data logger downloads, secondary standards and instrument logbooks
• Respond to customer queries promptly, and communicate test deficiencies or risks to schedules on the day they're identified
• Initiate and contribute to laboratory investigations, and complete assigned CAPAs and related actions by their due dates
• Identify ways to streamline processes while maintaining compliance, and help keep work procedures up to date

What you'll bring

• At least one year experience in a GMP-regulated manufacturing or laboratory environment whether through industry, internships or your studies
• A tertiary qualification in science or a related field
• A positive, hands-on approach and a genuine willingness to learn and develop your skills
• A sharp eye for detail and a commitment to accurate, error-free work
• Strong planning and organisational skills, with the ability to manage several deadlines at once without compromising accuracy
• Clear communication and a collaborative approach to working with people across all areas of the site
• Good working knowledge of Microsoft Word and Excel
• Pharmaceutical industry experience Will be a great advantage

Why join us?

• Award-winning culture - Join a team that's genuinely a great place to work (and we've got the awards to prove it).
• Career growth - We're big on developing our people and promoting from within.
• Extra leave - After six years with us, you'll get five weeks of annual leave.
• Parental perks - Get 16 weeks of top-up payments during your parental leave.
• Security matters - We've got you covered with life and income protection insurance.
• Feel good with THRIVE - Our wellbeing program helps you be your best, inside and out.
• Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.

About Us

At Douglas, we're more than just a company - we're a community of people driven to make a difference. We're proud to be one of New Zealand's biggest pharmaceutical success stories, and we're growing globally. Privately owned and future-focused, our team of 500 includes scientists, engineers, and all kinds of experts, working together to create high-quality healthcare products that help people around the world.

Come join us on this mission to improve lives!

Next Steps

If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.

Please note:

• Applications may close early due to high interest. Don't miss out – now!
• As part of the pre-employment process, you will need to pass a drug test, Ministry Of Justice criminal check and medical assessment.
• This role does not support a visa application. To qualify you will need full working rights to work in New Zealand.

Job Details:

Reference

18740

Expertise

Chemistry, Laboratory, Laboratory and Technical Services, Quality Control

Job Level

Graduate

Location

Auckland, East Auckland, North Auckland, South Auckland, West Auckland

Work Type

Fixed term full-time

Application Closes

07 Nov 2026 15:00