Quality Control (QC) Analyst

Capitol Bridge Puerto Rico is seeking an on-site Quality Control (QC) Analyst for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662.

To prepare you for this endeavor, Capitol Bridge Puerto Rico will offer paid, comprehensive training that will provide you the tools and resources to assist with the highest level of service, support, and professionalism.

Excellent Benefits Plan Includes:

• Health Insurance - medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan. Company matching included.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays
• Compensation: $18.00 per hour

The QC Analyst (Quality Control Analyst) is responsible for auditing cases and profiles within the CMS/IDRE and CTS workflow in accordance with Critical-to-Quality (CTQ) requirements defined by the project and Quality Management. This role documents audit results, communicates findings, and provides actionable feedback to support compliance, accuracy, and continuous improvement.

This position reports to the QA Team Lead, Quality Assurance (QA) Supervisor and Sr. Manager and works closely with Quality Management and QA teams to meet or exceed customer and internal quality expectations through Capitol Bridge.

This will be an on-site position in Isabela, PR

Job Responsibilities:

• Audit cases and profiles in CMS/IDRE and CTS against project CTQs, SOPs, and Quality Management standards.
• Validate accuracy, completeness, and compliance of documentation (e.g., required fields, supporting documentation, rationale, correct categorization/disposition, adherence to workflow steps).
• Record audit findings clearly and consistently, including defect type/classification and supporting details.
• Communicate audit outcomes and trends to QA/QC teams, the QA Team Lead, QA Supervisor, and Quality Manager.
• Compile, track, and analyze audit data to identify trends, systemic issues, and training/process improvement needs.
• Participate in calibration efforts to ensure consistent scoring and alignment to CTQ definitions.
• Promote a “quality is everyone’s responsibility” mindset by delivering constructive feedback and partnering with teams to improve first-pass quality.
• Participate in continuous improvement activities (e.g., Kaizen events, root cause analysis, and updating job aids/checklists) as needed.
• Adapt quickly to evolving project guidance, CTQs, and workflow changes in a fast-paced environment.
• Perform other duties as assigned.

Minimum Requirements:

• Lean Six Sigma Yellow Belt (preferred).

• Experience working with a Content Management System (CMS).

• Familiarity with IDRE and/or CMS tools, workflows, or similar case processing/audit systems.

• 2+ years of experience in Quality Assurance/Quality Control, auditing, compliance, or case management (operations environment preferred).

• Strong analytical and problem-solving skills with excellent attention to detail.

• Proficiency with Office 365 (Excel, Word, Outlook, Teams).

• Strong written and verbal communication skills, including the ability to deliver clear audit documentation and feedback.

• Strong organization and time management skills; able to manage multiple priorities.

• Willingness to work on-site at our Isabela, PR location

Screenings Requested:

• You may receive requests for background checks and or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation:

• If you require alternative methods of application or screening, you must approach the employer directly to request this.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.
• Capitol Bridge PR is an Equal Opportunity Employer. All employment decisions at CBPR are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Federal Contractor and E-Verify compliant.

EEO Statement:

• Capitol Bridge PR is an Equal Opportunity Employer. All employment decisions at CBPR are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Federal Contractor and E-Verify compliant.