QUALITY CONTROL (QC) EXECUTIVE – Courier Service Operations

About the role

We are looking for a Quality Control (QC) Executive / Officer to join our courier service operations team. This role plays an important part in ensuring our hub consistently achieves HQ service standards, delivery KPIs and operational excellence.

Key responsibilities

• Prepare daily, weekly and monthly performance reports
• Monitor daily delivery performance against KPI targets
• Track and analyze key courier performance indicators
• Identify KPI gaps and promptly highlight underperforming areas to management
• Monitor last-mile delivery performance and KPI achievement
• Ensure SOP compliance and identify improvement areas
• Analyze issues, reduce failed deliveries and improve efficiency
• Analyze trends and provide actionable recommendations
• Investigate complaints and ensure customer satisfaction
• Conduct SOP briefing and promote a quality culture

About you

• Minimum Diploma / Degree in any related field preferred
• Experience in courier, logistics, warehouse, or operations management is an advantage
• Strong analytical and problem-solving skills
• Good knowledge of Microsoft Excel and reporting tools
• Able to work independently and communicate effectively with different teams
• Detail-oriented with strong follow-up skills
• Willing to work in a fast-paced operational environment