Quality Control (QC) Manager

Join a thriving team at CSW Auto Parts, where innovation meets excellence in distribution. We’re dedicated to fostering a collaborative environment that empowers every team member to succeed.

The Quality Control (QC) Manager is responsible for establishing, managing, and continuously improving the Company’s quality control system to ensure automotive air-conditioning parts and related products meet the Company’s quality standards, customer requirements, and applicable regulatory requirements.

Key Responsibilities (A):

A) Quality Control System & Standards

• Develop, implement, maintain, and continuously improve QC policies, SOPs, work instructions, inspection standards, checklists, and quality records.

B) Incoming Quality Control (IQC)

• Manage inspection of incoming automotive air-conditioning parts, components, materials, and products.
• Identify and segregate defective, damaged, incorrect, or non-conforming goods.

C)Recon / Remanufacturing & In-Process Quality

• Establish and monitor quality checkpoints for recon/remanufacturing processes, particularly automotive air-conditioning compressors and related components.

D) Final Quality Control & Product Release

• Verify product condition, functionality, workmanship, packaging, labelling, and product identification.
• Establish product release criteria and ensure non-conforming products are not released without proper authorization.

E) Non-Conforming Product Management

• Establish an effective system for controlling non-conforming products.
• Monitor rework and repeated defects to ensure problems are not simply corrected without addressing their root causes.

F) Root Cause Analysis & Corrective Action

• Identify whether defects originate from supplier quality, product design/specification, workmanship, handling, storage, transportation, installation, or other causes.
• Develop and follow up Corrective and Preventive Action (CAPA) plans.

G) Customer Complaints, Returns & Warranty Analysis

• Work with Sales, Sales Support, Product, Operations, and other relevant departments to investigate product-related customer complaints and returns.

H) Supplier Quality Management

• Maintain supplier quality performance records based on rejection rate, defect severity, recurring issues, responsiveness, and corrective action effectiveness.

I) QC Team Management

• Lead, supervise, coach, and develop QC Executives, Inspectors, Technicians, and other assigned team members.

J) Quality Data, KPI & Management Reporting

• Analyze quality data and identify trends, recurring defects, high-risk products, and improvement opportunities.
• Prepare monthly quality reports and present significant findings to Management.

K) Cross-Department Coordination & Continuous Improvement

• Work closely with Product/R&D, Procurement, Warehouse, Operations, Logistics, Sales, and Sales Support to resolve quality issues.

Key Responsibilities (B):

• Develop, implement, maintain, and continuously improve QC policies, SOPs, work instructions, inspection standards, checklists, and quality records.
• Manage inspection of incoming automotive air-conditioning parts, components, materials, and products.
• Identify and segregate defective, damaged, incorrect, or non-conforming goods.
• Establish and monitor quality checkpoints for recon/remanufacturing processes, particularly automotive air-conditioning compressors and related components.
• Verify product condition, functionality, workmanship, packaging, labelling, and product identification.
• Establish product release criteria and ensure non-conforming products are not released without proper authorization.
• Establish an effective system for controlling non-conforming products.
• Monitor rework and repeated defects to ensure problems are not simply corrected without addressing their root causes.
• Identify whether defects originate from supplier quality, product design/specification, workmanship, handling, storage, transportation, installation, or other causes.
• Develop and follow up Corrective and Preventive Action (CAPA) plans.
• Work with Sales, Sales Support, Product, Operations, and other relevant departments to investigate product-related customer complaints and returns.
• Maintain supplier quality performance records based on rejection rate, defect severity, recurring issues, responsiveness, and corrective action effectiveness.
• Lead, supervise, coach, and develop QC Executives, Inspectors, Technicians, and other assigned team members.
• Analyze quality data and identify trends, recurring defects, high-risk products, and improvement opportunities.
• Prepare monthly quality reports and present significant findings to Management.
• Work closely with Product/R&D, Procurement, Warehouse, Operations, Logistics, Sales, and Sales Support to resolve quality issues.

Job Requirements:

• Candidate must possess at least Diploma or Bachelor’s Degree in Quality Management, Mechanical Engineering, Automotive Engineering, Manufacturing, Industrial Engineering, or a related discipline.
• Preferably 5–8 years of relevant Quality Control / Quality Assurance experience, including at least 2–3 years in a supervisory or managerial capacity.
• Knowledge of ISO 9001:2015 principles.
• Strong analytical and problem-solving ability.
• Good leadership and people-management capability.
• Strong cross-functional communication and coordination skills.

Ready to make an impact? Apply now and join us in shaping the future of CSW Auto Parts!