Quality Control Representative

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.

Role: Quality Control Representative
Location: 5 days a week – London, White City

The Quality Control Representative protects the quality of our BDR bookings and keeps field sales calendars running smoothly.

Responsibilities

• Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards
• Identify and report recurring trends, issues, and opportunities to improve call and booking quality
• Act as the first point of contact for scheduling queries from merchants and internal stakeholders
• Manage meeting schedules, including cancellations, rescheduling, and reassignment of appointments
• Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required
• Maintain accurate, up-to-date CRM records and Sales Manager calendars
• Optimise meeting allocation to support efficient routing and minimise travel time for field representatives

Skills & Attributes

• Confident, professional communicator with a strong phone presence
• Builds rapport quickly with business owners and handles objections well
• Resilient and composed when handling rejection, pushback, or challenging interactions
• Highly organised, with strong attention to detail across scheduling, CRM, and quality evaluation
• Analytical thinker, confident delivering clear, objective, and constructive feedback

Our Values

At Flatpay, how we work matters as much as what we achieve.

• Happy Humans – We bring energy to our work and create teams people enjoy being part of.
  No Assholes – We perform at a high level while treating colleagues and customers with respect.
  It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
  Start With No – We challenge ideas, think commercially and focus on what truly creates value.
  Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
  The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.

Background & Requirements

• Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance)
• Experience handling high volumes of calls, bookings, or customer interactions
• Familiarity with CRM systems and maintaining accurate records
• Comfortable evaluating performance against defined standards and providing structured feedback
• Fluent in English
• Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)

Hiring Process

1. Application Review – Our Talent Team reviews your CV to assess experience and potential fit
2. Talent Team Call (20 to 30 minutes) – A conversation to understand your background and discuss what motivates you
3. Manager Interview – A 1:1 Microsoft Teams interview with the Manager
4. Offer – Successful candidates receive a fast turnaround to offer