QUALITY CONTROL SPECIALIST

Position Title: Quality Control Specialist – Automotive Dealership

Department: Service / Fixed Operations
Reports To: Service Manager or Fixed Operations Director

Position Summary

The Quality Control Specialist is responsible for ensuring that all vehicles serviced, repaired, or prepared for delivery meet dealership quality standards, OEM requirements, and customer expectations. This role performs final inspections, verifies repair accuracy, ensures proper documentation, and works closely with technicians and service staff to reduce comebacks and improve overall service quality and customer satisfaction.

Essential Duties and Responsibilities

• Conduct final inspections on vehicles after service, repair, or reconditioning prior to customer delivery
• Verify that all work listed on repair orders has been completed accurately and according to manufacturer specifications
• Perform road tests when required to confirm vehicle performance, safety, and repair effectiveness
• Inspect vehicle condition, functionality, cleanliness, and appearance before delivery
• Ensure quality control checklists and documentation are completed accurately and timely
• Identify incomplete, defective, or substandard repairs and coordinate corrective actions with technicians and service advisors
• Track and report recurring quality issues and trends to service management
• Support compliance with OEM standards, dealership policies, warranty requirements, and safety regulations
• Assist in warranty audit preparation and quality compliance reviews
• Provide feedback and recommendations to improve service processes and reduce rework
• Promote a culture of quality, accountability, and customer satisfaction

Qualifications

Required

• High school diploma or GED
• Minimum of 2 years of experience in automotive service, inspection, or quality control
• Strong knowledge of automotive systems and repair processes
• Ability to read and interpret repair orders, service manuals, and quality standards
• Valid driver’s license with acceptable driving record
• Strong attention to detail and organizational skills

Preferred

• Previous dealership experience as a technician or service advisor
• ASE or manufacturer-specific certifications
• Experience with dealership management systems (DMS)
• Knowledge of OEM warranty requirements and audit processes

Skills and Competencies

• Quality inspection and evaluation
• Problem-solving and root cause analysis
• Written and verbal communication
• Time management and prioritization
• Team collaboration
• Customer-focused approach