Quality Control Supervisor

Quality Control Supervisor

Job Responsibilities:

• Responsible for the daily management of the warehouse QC team, including staff scheduling, attendance management, work assignment, and on-site coordination.
• Manage quality inspection of inbound goods, review inspection results, follow up on non-conforming items handling, returns, and ensure closure of exceptional cases.
• Manage procedures related to sampling inspection, verification, and authenticity identification for special items, including receiving, inspecting, recording information, uploading documents, and following up on results.
• Coordinate with warehousing, operations, and relevant partners to facilitate timely resolution of quality issues and ensure smooth business processes.
• Oversee the implementation of quality inspection standards and procedures, provide training and guidance to the team, and continuously improve inspection quality and efficiency.
• Monitor and analyze daily/weekly quality KPIs, identify deviations and trends, and ensure timely corrective actions are implemented.
• Conduct root cause analysis for recurring quality issues and drive corrective and preventive actions
• Prepare regular quality performance reports covering KPI results, audit findings, key risks, root causes and improvement actions.

Job Requirements:

• Proficient in both Polish and English for communication and collaboration with local teams.
• Ability to analyze operational and quality data, identify trends and translate findings into corrective actions.
• Strong problem-solving and root cause analysis skills.
• Strong learning ability, able to quickly master business processes, system operations, and quality standards.
• Detail-oriented, responsible, with good professional ethics and strong execution skills.
• Possess good communication and coordination skills and a sense of team management.
• Previous experience in warehouse operations is required, preferably within quality control, returns, logistics, or e-commerce operations.

What we offer

• Full-time contract structure: 3-month probation, then 1-year fixed term, followed by a permanent contract;
• Competitive salary;
• Globally diverse team;
• Full-time contract structure: 3-month probation, then 1-year fixed term, followed by a permanent contract;
• Clear promotion path;
• Performance-driven yearly bonus;
• Unlimited access to company training and learning resources;
• No formal dress code — wear what makes you comfortable.

Benefits and Perks

• Private medical care at Luxmed
• Fully employer-funded life & health insurance at Nationale-Nederlander
• Multisport card
• Subsidized lunches for 1 PLN (meat, vegetarian, or Chinese options)
• 30% discount at SHEIN
• Free parking
• Company benefit fund
• Employee referral program
• Multiple team-building activities throughout the year
• Fruits and healthy snacks at work