Quality Control Supervisor

About the role

This role focuses on quality control and customer experience management within logistics operations. You will develop and implement performance metrics and key performance indicators (KPIs) to measure the efficiency and quality of logistics services, as well as customer experience.

Key responsibilities

• Collect and analyze operational and business data, including performance metrics, process flows, and business related information, to identify trends, patterns, and areas of improvement
• Utilize solid analysis techniques and tools to draw meaningful insights from the data to support decision-making and manage vendors
• Conduct root cause analysis to identify the underlying reasons for inefficiencies, bottlenecks, and operational challenges
• Collaborate with cross-functional teams to investigate and address root causes, implementing corrective actions and process improvements
• Identify opportunities for process optimization and reengineering to streamline operations, reduce costs, and improve productivity
• Collaborate with stakeholders to implement process changes, utilizing lean methodologies and best practices

About you

• Advanced skill in Microsoft, SQL, and other data science related programming
• Bachelor's or Master's degree in business analytics, logistics, or proven experience in business intelligence, data analysis, or supply chain operations
• Strong analytical and problem-solving skills, with proficiency in data analysis and statistical techniques
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner
• Strong attention to detail and ability to manage multiple projects and priorities
• Ability to work collaboratively in a team environment and influence stakeholders at various levels

Benefits

• Competitive salary, negotiable
• Entitled CPF, public holidays, medical benefits, and more
• Working hours 09:00-18:00, Mon-Fri (work hours may be adjusted flexibly according to business needs)