Quality Control Supervisor

Job Summary

Responsible for managing the HQ Logistics Quality Control (QC) team and ensuring high-quality e-commerce logistics operations from pickup, transit, transportation, through final delivery.

Key Responsibilities

• Manage and lead the HQ and regional Quality Control teams.
• Coordinate with TikTok Shop, Lazada, and Shopee regarding KPI assessments, performance reviews, and improvement initiatives.
• Monitor and improve key operational and quality KPIs.
• Establish daily, weekly, and monthly KPI monitoring and improvement mechanisms.
• Develop and standardize quality-control SOPs and processes.
• Handle and oversee quality-related issues, including arbitration, claims, compensation, and service/timeliness management.
• Prepare and present weekly and monthly quality-control analysis reports.
• Analyze operational data to identify quality issues and improvement opportunities.
• Independently manage quality-control operations and coordinate with HQ, regional teams, and business partners.

Requirements

• Experience in e-commerce logistics operations, particularly pickup, transit, transportation, and delivery processes.
• Previous experience in quality control, logistics, claims, arbitration, compensation, or timeliness management.
• Strong data-processing and computer skills.
• Fluent Mandarin Chinese and good English communication skills.
• Tagalog/Filipino language skills are highly preferred.
• Chinese-Filipino or Chinese candidates are prioritized.
• Strong leadership, responsibility, self-motivation, and ability to work independently.