Quality Control Supervisor

Job Purpose

To supervise a team of Quality Control Operatives and to be the first line of inspection on the quality control of all stock. Ensuring safety and quality standards are met.

Responsibilities

Quality Control and Compliance

· Act as the key point of contact for all stock quality-related matters.

· Act as the first line of inspection and counting for all incoming goods.

· Ensure stock is fully cleaned and checked after arrival, stored correctly and ready for despatch when required.

· To separate and manage stock for repair or disposal.

· To liaise with the Stock team when issues occur with faulty or damaged stock.

· To maintain and enforce quality standards for all incoming goods.

· To check outgoing goods for quality.

· To report daily to the Stock Manager on day-to-day activities and challenges.

· To complete all documentation accurately and in a timely manner.

Leadership and People Management

· To lead the QC Cleaning team to ensure all returned furniture is cleaned, repaired and ready for re-use daily.

· To be proactive and hands on to support the QC Cleaning team.

· To manage a team productivity ensuring that productivity levels are maintained.

· To encourage direct reports to drive performance, productivity and standards, against agreed KPIs for Quality Control team and Operations department.

· To hold daily shift meetings with cleaning staff to ensure all tasks for the day are communicated to them.

· To operate in full compliance with Health and Safety regulations for the Warehouse.

· To plan staffing levels to match workflow.

· To hold Mid-year review and Full year appraisals for all direct reports.

· Consistent application of HR standards, especially around Recruitment, On-boarding, Absence management, Performance management, making sure all documentation is completed in good timeframe Seeking appropriate advice, when necessary, from HR.

· To lead and create an engaging environment and collaborative culture within the department.

Process Improvement

· To take an inclusive approach to continuous improvement by reviewing the operation as a whole and recommending and developing opportunities to leadership.

· To collaborate with all departments to optimise workflows and enhance overall business performance.

Service Quality

• To drive a customer-first mindset across the Quality Control Team.
• To support problem solving during shifts.
• To oversee quality control at key touch points, ensuring all returned stock is cleaned checked and put away promptly.

Administration

· To complete fortnightly rotas for staffing.

· To administrate staff annual leave.

· HR administration, New Starter forms , RTW, recording absence on Peatree, weekly check staff log ins for payroll.

Job Holder Requirements

· Experience of organising and supervising a team.

· Must have knowledge and experience cleaning soft furnishings and knowledge of appropriate cleaning products and chemicals for each product.

· Excellent communication skills, as well as the ability to work well within a team

· Ability to work well under pressure.

· Flexibility to work varying shift patterns, including weekends.

Pay: Up to £35,000.00 per year

Work Location: In person