Quality Control Supervisor

Imagine being a team member of ETRIA Manufacturing USA Inc. (EMUS) a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC (ETRIA Global website (https://etria.global/en/)). We are a leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry.

Come join our team!

The QC Supervisor oversees quality control operations within a manufacturing environment, ensuring materials, components, and finished products meet established quality standards and customer requirements. This role supervises inspection activities, assigns and schedules work, trains employees on quality procedures, and supports compliance with testing and inspection processes for 25+ employees, across multiple shifts and facilities.

The QC Supervisor Will:

• Model the “safety first” behaviors we expect of all employees by ensuring that operational procedures and processes are performed safely and provide a safe work environment.
• Plans and implements daily and weekly work schedules and assignments to meet quality control and inspection goals. May track and control budget for functional area.
• Communicates, trains, and enforces adherence to quality control policies and procedures for assigned operations area. Recommends changes to daily processes.
• Supervises and schedules quality inspection activities to confirm the quality of materials received and/or products produced within the assigned manufacturing operation. Enforces operations adherence to new and revised inspection methods and processes. May recommend procedural adjustments to reduce manufacturing costs and improve operation efficiency.
• Supervises work activities in the implementation of new product quality inspection and part inspection set-up procedures.
• May recommend the suspension or release of materials/parts to production or final product for shipment to customers.
• Participates in or may lead the investigation of product quality issues. Notifies production and engineering areas regarding identified quality issues. Supports production operations in the implementation of corrective action, tests solution effectiveness and provides feedback on results. May initiate Corrective Action Requests (CAR), reviews issues and participates in process to assess the proper identification of problem cause and implementation of countermeasures.
• Maintains inspection documentation and updates related databases. Reviews and summarizes inspection data and generates periodic quality reports.
• Schedules and coordinates the maintenance of inspection measuring and test equipment.
• Responsible for toner process lab, and production departments, test to ensure test are completed per requirement, data review and analysis, and feedback to production. Completes analysis task as directed by manager.

Experience

Required

• Willing and able to model a “safety first” approach that meets with EMUS's safety policies and practices.
• 2 year(s): 4+ years of experience supervising Quality Control department. Experience operating, troubleshooting, and maintaining laboratory testing and inspection equipment, with the ability to quickly learn new testing methods, procedures, and data analysis techniques.
• 2+ years experience supervising a team of 20+ employees. Experience supervising employees across multiple shifts, highly preferred.
• Flexible and adaptable with the ability to support operations during off-shift hours, participate in on-call coverage, and work occasional weekends to address production demands, quality concerns, and critical business needs.
• Strong problem-solving skills with the ability to resolve both technical and operational issues to ensure production and quality objectives are achieved.
• Demonstrated initiative and accountability in identifying, addressing, and resolving challenges independently.
• Working knowledge of Microsoft Office 365 applications, particularly Excel, with the ability to create reports, analyze data, develop procedures, generate forms, and prepare presentations and visual aids.
• Proven leadership skills with the ability to effectively lead teams, communicate across all levels of the organization, proactively resolve conflicts, and perform well under pressure.
• Strong interpersonal and communication skills with a collaborative, people-focused approach and a positive, solutions-oriented mindset.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously, follow through on commitments, and bring projects and corrective actions to successful completion.
• Experience managing departmental budgets, maintaining adequate inventory levels of supplies and spare parts, and supporting cost reduction and continuous improvement initiatives.
• Ability to work effectively in a fast-paced manufacturing environment while maintaining a strong focus on quality, safety, and operational efficiency.
• Physical Work Requirements: Frequently sitting, climbing stairs, and bending, along with exposure to moderate noise levels (office and production areas). Occasionally, pushes/pulls up to 30 lbs, lifting/carrying up to 20lbs, walking, standing, and kneeling required.

Preferred

• Experience supervising or working in a production department.

Education

Required

• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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