Quality Control Supervisor (Logistics & Warehousing)

Key Responsibilities

• Monitor daily operational performance, service quality, and timeliness through data analysis.
• Proactively identify operational issues, investigate root causes, and recommend effective solutions.
• Collaborate with cross-functional teams to implement practical process improvement initiatives and ensure successful execution.
• Develop and monitor KPIs to support operational goals and continuously improve warehouse efficiency and service quality.
• Prepare weekly and monthly operational reports, analyze performance trends, and provide actionable insights to support management decisions.
• Drive continuous improvement initiatives and ensure effective PDCA (Plan-Do-Check-Act) implementation.
• Conduct site observations and quality assessments to maintain operational standards and compliance.

Requirements

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business, Engineering, or a related field. (Candidates with relevant Quality Control experience are encouraged to apply.)
• 3–5 years of experience in Quality Control within the logistics, warehousing, or supply chain industry.
• Strong understanding of warehouse operations and logistics processes.
• Good analytical and problem-solving skills with the ability to interpret operational data.
• Good communication skills in Chinese and Bahasa Malaysia, with the ability to coordinate effectively and manage stakeholder relationships.
• Strong planning, execution, and organizational abilities.
• Self-motivated, responsible, detail-oriented, and able to work well under pressure.
• Proficient in Microsoft Excel; experience with data analysis tools is an added advantage.