Quality Control Support

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

We’re looking for 2 Quality Control Support team members to join our team at our Middlewich Distribution Centre — 1 Permanent position and 1 Fixed-Term Contract (FTC).

You’ll support the team with checking incoming stock against quality standards, identifying issues and working with internal teams and suppliers to maintain product quality.

This is an entry-level opportunity with full training provided, ideal for someone with excellent attention to detail, strong communication skills and a willingness to learn in a fast-paced environment.

Key Responsibilities

• Warehouse based quality control inspector required within the Middlewich DC.
• QC required to check stock from goods in and check to the AQL 2.5 standard. Maintaining high-quality standards.
• KPIs and targets to be met to ensure stock checks are performed in a timely manner.
• Determine goods to be checked from the goods in list and based on any customer feedback, complaints and issues.
• Ensure the right quality of products is maintained within the business, to ensure good brand reputation and customer retention.
• Good communication skills required with head office to relay issues found.
• Good communication skills required with suppliers to relay issues and support on future improvement.
• Enforce non-conformance chargebacks on non-compliant stock.
• Confident in communication, communicating via video call, telephone as well as email
• Understanding the brand’s handwriting, fit and quality standards.

About You

• Willing to learn and be trained on AQL and quality standards.
• Takes instruction well.
• High attention to detail.
• Must be able to work efficiently to KPIS set and part of a team in a fast-paced environment.
• Have a high accuracy.
• Confident and willing to learn.
• Able to use Microsoft office suite effectively, must be technically competent.
• Excellent written and verbal communication.
• Desire to progress and grow within a team, taking on extra responsibilities where relevant.