Quality Control Technician

JOB PURPOSE

• Responsible for ensuring that both North East sites are maintained to the highest standards and in accordance with the ISO9001, PS9000 & BRCGS standards in terms of Quality and Hygiene.
• Food Safety Compliance, customer complaint and supplier questionnaire first contact specialist.

SPECIFIC RESPONSIBILITIES

• Support Quality Manager with respect to management of ISO9001. PS9000 & BRCGS Standard
• Support audits/visits by auditors and customers.
• To conduct internal audits
• Provide a visible shop floor presence for leadership for Quality & Hygiene.
• Control Quality documentation required for the QMS in relation to food safety compliance.
• HACCP and TACCP/VACCP compliance
• Collate, record and report Quality metrics on daily, weekly, monthly and annual basis.
• Present analysis of facts to establish the nature of problems and solutions/actions by appropriate components, follow up and report to QM
• Support Quality Team Lead in Customer Complaint reports.
• Support Quality Team Lead in Supplier Approval process.
• Instigate and participate in Customer complaints / failures investigation through root cause analysis then report findings.
• Ensure good working relationships with co-workers across all departments.
• Ensure all Quality Control equipment is maintained and calibrated.
• Support Administrate and direct everyday essential Quality assurance activities.
• Support review and recommend improvements to increase product uniformity, conformity and reliability to improve quality characteristics and reduce failures and complaints.
• Support analysis of all elements of quality costs such as basis for initiating positive actions and reductions in cost.
• Be actively involved in Continuous Improvement programmes.
• Be actively involved in HSE programmes.
• Promote Quality Culture.
• Monitor and maintain GMP audit performance.
• Perform any other duties as directed by the Quality Manager or other managers to fully carry out this role.
• Training to quality focus required subject across the sites.

PERFORMANCE INDICATORS

• Quality & Hygiene Audit Results.
• Improved Customer Complaint Trends
• Increased Customer Satisfaction
• Internal KPI targets and Monthly European targets achieved.

SKILLS/QUALS

• Relevant quality qualifications i.e. Auditing, Food Safety Compliance
• Previous manufacturing experience
• Quality & Hygiene management experience
• Ability to communicate and influence at all levels within the business
• Ability to work on own initiative and manage departments work load
• Excellent computer skills including the use of Microsoft Excel, Outlook and Word; able to use Avante (training will be provided)
• Driving license