Quality Controller

Job highlights

• Responsible for ensuring completion and accuracy of the QCs\productivity and activity reports at the end of each shift
• Ensure process adherence through entire cell/ shift
• Assist the CM in preparing service recoveries as required by the client
• . Should have a detailed understanding about the client process and requirements

Job_Description":"

In this role you will be responsible for:

• Identify and correct typographical errors, punctuation errors, spelling and formatting inconsistencies as well as comparing documents for uniformity
• Perform quality assurance in both hard copy as well as on-line to validate compliance with client specific templates, standards and styles
• Ensure projects are handled to the highest degree of precision, keeping in mind client specifications and deadlines with high standards of accuracy and quality
• Disseminate client feedback to the DS/GD/QC
• Identify training needs for QCs/GDs/DS
• Conduct spot checks on all QCs from time-to-time during the project lifecycle
• Responsible for ensuring completion and accuracy of the QCs\productivity and activity reports at the end of each shift
• Analyze client feedback/provide accurate reports/analysis to the CM
• Assist the CM in preparing service recoveries as required by the client
• Adhere to print and electronic security and physical access procedures
• Ensure process adherence through entire cell/ shift
• Check feedback on daily basis
• Grading all pages and reporting errors in production level reports
• Raise any discrepancy with the CSE for clarification
• Sign off all projects before client delivery
• Does the FTR for the production resources
• Does the AOQ of the team

Requirements

Requirements for this role include:

• English grammar and comprehension skills
• Excellent oral and written communication skills
• An eye for detail, resourceful and creative with strong powers of concentration
• Excellent presentation and layout skills
• Ability to function in a dynamic and changing environment
• Should have a detailed understanding about the client process and requirements
• Should have a good understanding of various style guides the team uses