V
Vinotheque Wine Cellars
Quality Control/RMA Supervisor
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
$79,040 – $83,200 / year
Location:
Stockton, CA, USA
Work mode:
Onsite
Published on:
1 September 2026
What they need
- Supervise and coordinate daily QC/RMA department activities, staffing, schedules, assignments, and workload priorities to meet production and quality goals.
- Lead, train, coach, evaluate, and develop QC/RMA personnel, including competency verification, safety procedures, quality standards, and equipment operation.
- Recommend or execute personnel actions, including hiring, performance evaluations, promotions, and other employee-related actions.
- Enforce safety, sanitation, quality, and company policies and procedures.
- Oversee incoming, in-process, and finished-product inspections to ensure compliance with specifications, drawings, job orders, and quality standards.
- Inspect materials, products, and equipment to identify defects, malfunctions, and process nonconformities.
- Monitor production processes, operators, gauges, equipment, and other indicators to ensure compliance with established production and quality standards.
- Interpret specifications, blueprints, job orders, quality-control requirements, and company procedures for employees.
- Identify, document, contain, and resolve product and process nonconformities.
- Support root-cause investigations, ICAR/CAPA activities, and corrective-action follow-up.
- Prepare and manage supplier nonconformance reports and monitor supplier corrective actions and quality improvement activities.
- Monitor production and quality data, KPIs, charts, work orders, schedules, and reports to identify trends, evaluate performance, and determine production requirements.
- Prepare management reports and maintain accurate QC/RMA records, production data, quality reports, SOPs, and other department documentation.
- Oversee RMA intake, evaluation, failure analysis, warranty determination, and product disposition.
- Coordinate RMA repair, refurbishment, testing, replacement, return-to-stock, and scrap activities.
- Monitor RMA aging, turnaround time, failure trends, warranty issues, and department performance.
- Coordinate with Customer Service, Shipping, Accounting, Inventory, Procurement, Production, Engineering, and other departments to resolve quality, RMA, production, and customer issues.
- Coordinate operations and activities with other supervisors and departments to support production and quality objectives.
- Oversee QC inspection and test equipment, including equipment setup, adjustment, calibration status, maintenance, and availability.
- Requisition materials, supplies, equipment parts, and repair services as needed to support department operations.
- Maintain department timesheets, attendance records, purchasing requests, and other administrative records.
- Identify and implement opportunities to improve production methods, equipment performance, product quality, efficiency, and overall department performance.
- Identify opportunities to reduce defects, scrap, rework, warranty costs, and repeat failures.
- Calculate labor and equipment requirements and production specifications using established standards and formulas.
- Resolve employee problems, complaints, and grievances in coordination with management and Human Resources as appropriate.
- Escalate significant quality, warranty, supplier, safety, production, or customer issues to management.
- Support the planning and development of new products, quality-control processes, inspection methods, and production improvements.
- Support supplier performance monitoring and quarterly supplier quality reporting.
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